USE CODE: "HELLOLOVE" FOR A 14% DISCOUNT ON YOUR ORDER! HAPPY VALENTINES!

FAQ

All sales are final. Our shop offers no returns and refunds.

As of January 09, 2019, Heroine Complex no longer uses Xend. Our shop now only uses PhilPost (International) or JRS / Fastrack (Local) depending on the customer's location. 

For international customers, due to the long distance of our nearest post office, we are only able to ship every Wednesday-Thursday. 

Thank you very much for your understanding. 

Where is Heroine Complex based?

Our online shop caters from Manila and Tokyo depending on where I am currently staying. However, our physical shop and cafe is currently under construction and will be located at Quezon City. Another branch at Baler, Aurora is in the works as well.

Are all your items authentic?

We guarantee all items from this shop are 100% authentic and purchased directly from suppliers and shops in Japan.

I am from the Philippines. Where can I place my order?

You may place your order through this form.

What is this shop's return and exchange policy?

All sales are considered final. We will not refund any items that are damaged during transit. With that said, we do our best to package your items securely so they may arrive safely to you in great condition.

Where can I track my order?

You may track your order here.

Can I change to a different shipping method?

As of the moment, we only ship via PhilPost.

How long will it take to receive my order?

According to the courier representatives, your orders may take up to 10 days to 4 months.

Do you accept orders outside of the US?

Yes, we do!

What if something is wrong with my order?

Please send us a message at the CONTACT US section on the sidebar, and we will get back to you immediately!

Do you do special orders?

Please send us a message at the CONTACT US section on the sidebar, and we will see what we can do.

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